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Shipping & FAQ


The Style and Leaf Co family values our customers and wish to make your online shopping experience enjoyable, secure and efficient. Any questions or queries not covered below, please head over to our ‘contact us’ page. We will bemore than happy to chat to you to ensure your order or the recipient of your order is received in the best possible manner.

SHIPPING
- We offer a $10 flat rate for shipping within Australia and FREE SHIPPING for orders over $150.*
- Need your order in a hurry? Simply select the $19 express post shipping option at checkout.*
*Exclusions apply for heavy items as indicated in our online store
- We offer a ‘Click & Collect’ service for our local customers. Please select this option at checkout.
- Your order will be shipped via Australia Post and where required via courier service.
- For Australia Post deliveries we can ship to PO Boxes.
- Your order will be sent within 2-3 business days.
- Please contact us if you are needing international shipping and we can arrange a quote.
- Once your order has been dispatched from S&L Co, you will receive a tracking number via email.
- S&L Co is not responsible for delivery delays once your order has been sent. If your order does not arrive, please contact us immediately.

FAQs
What payment methods to you accept?
You can order and pay online securely via VISA, Mastercard and PayPal. We are in the process of setting up AfterPay.

What currency do you trade in?
All prices are in Australian dollars.

Is my transaction secure?
We aim to ensure all transactions via our website are secure and privacy protected for a safe online shopping experience.

I saw an item on your social media page however I cannot locate it on your website?
Please phone or email us the item/s you are interested in and we will happily assist with purchasing or point you in the right direction of where to purchase.

Do you offer a gift service?
Yes, we most definitely do! If your order is a gift please specify at checkout and place the recipient’s details in the shipping address section. Your purchase will be gift wrapped to perfection. We also have gift cards available for purchase online. To include a personalised note, please write your message in the instructions box at checkout.

Do you offer gift wrapping in store?
Presentation of our products is very important to us. Free gift wrapping is provided in store and online when requested.

Do you sell gift cards?
Unable to find the perfect gift for someone special? That one friend who can be a little bit difficult to buy for? You can purchase a gift card on our website or by contacting us in store. Your gift card can be collected from our store or we can post direct to you or the recipient with a personalised message. Gift cards are redeemable in store or online by entering in the coupon code at checkout.

Do you offer a gift registry?
Whether it’s for a wedding, baby shower or birthday celebration, please contact us if you wish to set up a gift registry.

RETURNS, EXCHANGES & DAMAGES
- If for some reason you are unhappy with your purchase please contact us within 7 days.
- All items must be returned in a perfect, undamaged condition within 14 days of delivery to receive a full refund.
- The customer is required to pay the cost of returning the item and in the event of an exchange, pay the redelivery cost. This includes orders which exceed our $150 free shipping option.
- In the event of receiving a damaged item, please contact us within 7 days and we will arrange for a replacement item to be sent to you immediately. All shipping charges will be waived.
- All sales items cannot be returned or exchanged. If you are unsure about a purchase please contact us and we will be happy to help.